Privacy policy

Effective date: 4 August 2025

1. We Respect Your Privacy

Beltana Farm is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the 2024–2025 reforms to Australian privacy law. These reforms strengthen your rights to access, correct, and control your data — including new rights around serious invasions of privacy, marketing consent, and complaints resolution.

This Privacy Policy explains how we collect, use, disclose, and protect your information, and what your rights are under the current law.

2. Collection of Personal Information

We collect personal information depending on how you interact with us. This includes:

Information you provide directly:

  • Name, email address, phone number, billing/shipping address

  • Account login details and communication preferences

  • Order history, payment confirmation and support requests

Information collected automatically:

  • IP address, browser type, device information

  • Usage and activity data via cookies and analytics tools

Information from third parties:

  • Shopify (our e-commerce platform)

  • Payment processors, delivery providers

  • Marketing and analytics partners

3. How We Use Your Personal Information

We use your personal information to:

  • Provide and fulfil our services and orders

  • Process payments and shipping logistics

  • Confirm reservations and communicate updates

  • Respond to enquiries and improve our service

  • Conduct marketing (with consent)

  • Comply with legal obligations

We do not use fully automated decision-making with legal or significant effects.

4. Consent and Direct Marketing

We only send promotional communications if you’ve given your express consent (via unticked checkboxes). You can withdraw your consent anytime by:

  • Clicking “unsubscribe” in our emails

  • Contacting us at unearth@beltanafarm.au

We do not use pre-ticked boxes or implied consent.

5. Cookies and Website Tracking

Our website uses cookies and similar technologies to:

  • Enable key site functionality and improve performance

  • Analyse traffic and user behaviour

  • Deliver relevant advertising via third-party platforms

You can disable cookies in your browser settings. We do not currently display a cookie consent banner, as this is not required under Australian privacy law. Our cookie usage is disclosed in accordance with the APPs.

6. Disclosure of Personal Information

We may share your personal data with:

  • Shopify and integrated service providers

  • Delivery companies, payment processors, IT support

  • Marketing and advertising platforms (e.g. Meta, Google)

  • Legal authorities, where required

We do not sell sensitive data or use it for profiling. Where personal data is transferred overseas, we take reasonable steps to ensure it is protected under Australian law.

7. Children’s Data

Our services are not directed at children under 15. We do not knowingly collect data from minors. If you believe a child has provided personal data, please contact us to request deletion.

8. Security and Retention of Your Data

We take appropriate organisational and technical measures to protect your data. These include:

  • Access controls and encryption

  • Staff training and policy audits

We retain your personal information only as long as necessary for service fulfilment, legal compliance, and dispute resolution.

9. Your Rights

You may:

  • Request access to your personal data

  • Request corrections or deletions

  • Withdraw consent or restrict processing

  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise your rights, contact us using the details below. We may verify your identity before responding.

10. Complaints

If you have concerns about how your data has been handled, contact us at the details below. We will respond promptly. You also have the right to lodge a complaint with the OAIC if unsatisfied with our response.

11. Third-Party Sites and Links

We are not responsible for the privacy practices of third-party websites linked from our site. Review their policies before providing personal data.

12. International Transfers

Some data may be processed outside Australia. We ensure appropriate safeguards are in place where required by law.

13. Contact Us

If you have questions about this policy or wish to exercise your rights:

Beltana Farm
14 Beltana Road, Pialligo, ACT 2609, Australia
Email: unearth@beltanafarm.au
Phone: (02) 6202 1130